FAQ
Still have questions? We're here to help.
Contact usHow do I find my ring or bracelet size?
We recommend using a flexible tape measure or a thin strip of paper to measure your finger or wrist circumference. Our size guide is available on each product page to help you find the perfect fit.
Do you offer gift wrapping or gift messages?
Every Curata order arrives in our signature packaging — ready to gift. If you'd like to include a personal message, just add it in the notes field at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer exchanges?
Yes, we're happy to help you exchange an item for a different style or size. Please contact us within 45 days of delivery to get started.
What is your return policy?
We accept returns on unworn, undamaged items within 45 days of delivery. Items must be returned in their original packaging. Personalized or engraved pieces are final sale. See our full Return Policy for details.
How long does it take to receive my order?
Most orders are processed within 1–2 business days. Standard shipping typically takes 5–7 business days within the US. You'll receive a tracking number by email as soon as your order ships.
Can I expedite my order with express shipping?
Yes! Expedited shipping options are available at checkout. Express orders placed before 12pm EST are usually processed the same day.
Do you ship internationally?
We ship worldwide. International delivery typically takes 7–14 business days depending on your location and local customs processing. Please note that any customs duties or import taxes are the responsibility of the recipient.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to follow your package every step of the way.
Is your jewelry hypoallergenic?
Our pieces are crafted from 14k gold, 925 sterling silver, and other high-quality materials that are suitable for most skin types. If you have a known metal sensitivity, we recommend our solid gold or sterling silver styles, which contain no nickel.
Is your jewelry waterproof?
Our pieces are designed for everyday wear and can handle light moisture — think washing your hands or light rain. We recommend removing jewelry before swimming, bathing, or using cleaning products to preserve the finish and extend its life.
Does Curata Jewelry have a warranty?
Yes. We stand behind the quality of every piece. If you experience a manufacturing defect within 6 months of purchase, please reach out to us and we'll make it right.
How do I care for my jewelry?
Store your pieces in a cool, dry place — ideally in the pouch or box they arrived in. Avoid contact with perfume, lotions, and harsh chemicals. Polish gently with a soft cloth to restore shine.